Terms & Conditions

Company: The OPL Group / OPL Limited / OLS Limited / OPC Solutions Limited
Conditions: these Conditions of Supply;
Contract: any contract between the Company and the Customer for the supply of Services, incorporating these Conditions;
Customer: any person, firm, company or other organisation who is the addressee of the Company’s quotation or acceptance of order issued by the Company and shall include any parent or subsidiary company of the Customer and any successor-in-title of the customer, and any company or entity arising (wholly or partly) by way of any merger, amalgamation, re-organisation or acquisition of the Customer;

1. Delivery is to front of premises unless otherwise agreed in writing. You are responsible for ensuring access to your property, including verifying product dimensions fit through all doorways, landings, and corners, and ensuring sufficient space for safe delivery. Notify us of parking or access restrictions by calling 08000 24 14 24. If delivery fails due to your absence or any issue within your control, redelivery or failed delivery charges will apply, along with charges for any services requiring reperformance. Customer’s acceptance of delivery and failure to notify the Company in writing within three (3) days of any defect will be conclusive that delivery was examined and found complete, in good order, and satisfactory. If you return an unused product after delivery, collection charges will apply as per our terms and conditions.
2. A 25% cancellation charge of the order value will be levied on incorrectly ordered / Customer cancelled orders. 100% cancellation charge applicable on special orders. Order must be delivered and accepted within 14 days from date available (unless agreed in writing) or will be deemed to be Customer cancelled order and applicable charges applied.  All pro forma orders must be settled within 7 working days from signing or may be deemed Customer cancelled order and applicable charges applied.
3. We accept business credit/debit cards subject to 1.5% transaction charge automatically calculated & added on payment screen. Refunds will be exclusive of non-refundable transaction charges incurred.
4. Deposits non-refundable & contingent on balance paid in full prior to delivery/agreed date in writing. If balance not paid by due date, deposit is forfeited & goods cancelled.
5. VAT at prevailing rate will be charged on goods supplied within the UK.
6. Customers must verify that proposed service/equipment meets their needs, as the Company does not guarantee suitability or condition. Except as expressly stated, all warranties and conditions, whether implied by law or otherwise, are excluded, unless such exclusion is prohibited by law. Customer to ensure all supplies are sufficient to meet requirements of proposed equipment.
7. Hard water above 150ppm prevents laundry chemicals/ozone from activating to potential and resulting scale within machine causes component damage (chargeable repair). We recommend water softener implemented and quotation available upon request.
8. For warranty validation, commissioning, and notification of installation address required. Rental equipment must be commissioned by The OPL Group to ensure compliant installation before it becomes operational.
9. Quotations exclude installation and are valid for 30 days from the offer. Installation available subject to quotation inc. commissioning.
10. We reserve the right to apply a late payment charge of 5% of total invoice for each week payment is overdue. Please ensure timely payment to avoid additional charges.
11. Customers advised to have laundry equipment installed professionally via authorised agents. The Company will not be responsible for install errors by others. Install carried out by others that requires commissioning by this Company charged at the prevailing rate.
12. Standard install estimates assume supplies correct within one metre, no access restrictions/stairs, floors suitable & services compliant to industry standards inc. gas & ventilation.
13. If equipment, ready for delivery, cannot be received by the Customer, they must provide suitable storage. Should they fail to do so, The OPL Group reserves the right to charge for any resulting storage costs. Furthermore, if a delivery is cancelled without sufficient notice, preventing reasonable rescheduling, the Customer will be liable for any abortive charges incurred.
14. Rental Agreement for specified equipment shall commence within 30 days from date Company notifies Customer equipment is available for delivery, unless an alternative start date is agreed in writing by both parties. If agreement does not commence within this 30 day period, rental premiums will automatically begin on the 31st day following availability notification, and Customer will incur a daily storage charge of £20 plus VAT per machine. Furthermore, if equipment has not been supplied within 90 days from availability due to any actions or inactions attributable to the Customer, this will constitute a breach of the agreement. In such an event, the entire value of the agreement will become immediately due and payable by the Customer, alongside any additional costs incurred by the Company as a result of the breach. This provision is designed to ensure timely commencement of the rental agreement and facilitate efficient management of the equipment inventory.
15. The OPL Group is not liable for delays, incorrect supplies, or access issues due to site conditions or third-party contractors hired by the Customer. Additional charges apply for return visits caused by these issues. The OPL Group may also charge for repairs if the installation is incorrect or below their standards.
16. The OPL Group is not responsible for any delivery delays or incorrect deliveries of equipment by manufacturers and will not bear any associated costs incurred by the customer due to these delays.
17. Customer responsible for arranging specialist moving equipment or specific handling. The OPL Group offers quotations upon request.
18. The OPL Group offers comprehensive installation support, including site visits, product data sheets, and relevant information. CAD drawings, M&E requests, additional visits, and consultations with third-party contractors are available for a fee, which can be offset against the related order.
19. The OPL Group is not liable for any consequential losses due to machine breakdowns.
20. Fault reports must include a detailed description and equipment’s Asset ID. Charges will apply for failed access or cancellations not made in timely manner, especially if technician is enroute.
21. The OPL Group reserves the right to repair / replace any part / sub-assembly at their discretion.
22. Extended warranties, when taken, supersede manufacturer’s warranty and administered by The OPL Group, with call-out response Service Level Agreement (SLA) within 3 working days. Warranty’s geographic scope is as defined by The OPL Group and valid during normal operating hours.  Customer is responsible for ensuring access. Services falling outside the extended warranty scope or outside normal operating hours are available at The OPL Group’s prevailing rates.
23. Extended warranty covers breakdowns, including callouts, parts, labour, and travel throughout the agreement. From Year 3, parts such as bearings, trunnions, drain valves, motors, motor controllers, and PCBs (unless stated otherwise) are excluded and will be chargeable, alongside labour for any related repairs. The labour-only package includes callouts, labour, and travel, with postage and packaging chargeable. Commissioning and notification of the installation address are essential for warranty validation. Charges incurred through erroneous or unauthorised calls made by the customer or their representatives are not covered under this warranty.
24. Warranty starts from delivery date. It excludes, but not limited to, issues from: supply-related problems (drainage, external plumbing, gas/steam hoses), fire, water, frost, electrical supply variations, accidental/malicious damage, vandalism, misuse, neglect, lack of cleaning, de-fluffing, de-scaling, using non-Company accessories, unauthorised repairs, modifications, consumables, wear and tear items (like lint screens, filters, belts, gaskets, seals), lack of routine maintenance, and use for unsuitable applications.
25. Manufacturer’s warranty: Customer must deal directly with manufacturer for under warranty issues.
26. Equipment requiring defluffing due to site neglect will be charged. Rectifying faults caused will be undertaken on a chargeable basis.
27. The OPL Group reserves the right to terminate agreement if machine deemed beyond economical repair based on repair cost and machine’s age/condition. Customers may use the remaining balance of prepaid premiums towards replacement options.
28. Drainage airbreak must exist between appliance and drain as required in installation instructions and/or relevant legislation.
29. The Company can cancel this Contract (without prejudice to their other rights and remedies) should Customer refuse/fail to accept delivery of goods or becomes insolvent.
30. The Company shall not be liable for any failure or delay in performing any of its obligations under this Contract if such failure or delay is due to any act of God, riots and commotion, fire, industrial dispute or any such like circumstances beyond its control.
31. Chemical Customers receive product data sheets and COSHH guidelines upon delivery. Also available for free download from Company’s website. It is Customer’s responsibility to familiarise themselves with this and make accessible to their staff/operators.
32. Dosing pumps supplied & installed free of charge, under strict condition only The Company’s chemical products are used for duration of agreement.  Pumps remain property of The Company & must be protected from damage & not tampered with. Calibration settings only to be carried out by The Company / their authorised representatives.
33. Brightwash Chemicals orders exceeding £400 + VAT eligible for free 2–3 day delivery. Next-day service available to be quoted depending on time order received. Orders under £400 + VAT delivery costs quoted separately. Non-Brightwash products subject to applicable lead times and delivery charges.
34. The Customer shall provide all information, co-operation, support, and access to such facilities and resources as required to enable the Company to carry out its obligations.
35. The Customer acknowledges it has not relied on any statement, promise, or representation made or given by or on behalf of the Company which is not set out in the Contract. Nothing in this Condition shall exclude or limit the Company’s liability for fraudulent misrepresentation.
36. Each order or acceptance of quotation for Services by Customer from Company shall be deemed an offer by Customer to purchase Services subject to these Conditions.
37. Descriptive materials, specifications, and advertising by the Company, along with descriptions and illustrations on Company’s website or brochures, are intended only to provide approximate idea of services and do not form part of the Contract. Typographical, clerical, or other accidental errors or omissions in sales literature, quotations, price lists, acceptances of offer, invoices, or other documents issued by the Company are subject to correction, without any liability on the Company’s part.
38. Customer must not, without prior written consent from the Company, solicit, entice, employ, or engage anyone who has been an employee, consultant, or subcontractor of the Company in provision of Services. This applies from date of Contract until 24 months after last supply of Services or Contract’s termination. If the Company consents, Customer must pay fee equal to 100% of current annual remuneration of the Company’s employee, consultant, or subcontractor.
39. Neither the Company nor Customer intends for any part of the Contract to be enforceable by anyone not a party to it, as per the Contracts (Rights of Third Parties) Act 1999. If any condition is deemed invalid or unenforceable, this does not affect validity of remaining conditions. The Contract is governed exclusively by these Conditions, overriding any other terms the Customer may propose in any order, specification, or document. It represents the entire agreement between the parties on its subject matter, superseding all prior agreements and understandings.
40. The Customer cannot vary, alter, or defer any order except with the Company’s written consent and under terms requiring the Customer to fully indemnify the Company against all losses (including lost profit), costs (including labour and materials), damages, charges, and expenses incurred due to such changes or delays.
41. The Customer cannot cancel an order except with the Company’s written consent and under terms specified by the Company. These Conditions of Sale and any disputes or litigation arising from them will be interpreted and governed by English Law.
42. For quality control purposes, calls made to / from the Company are digitally recorded in line with GDPR regulations.